What is it that makes a good supervisor of today’s educated and technically skilled work force? Historically, the supervisor has been viewed as one who accomplishes work through other people by directing and controlling the way in which employees do their work. If asked what a supervisor does today, most people would probably respond with an answer that implies that he or she oversees the work of employees. However, there is a rising need for employees to use increasingly sophisticated and complex technology in their work. Thus, today’s workforce is becoming better educated and more advanced in its technical skills. Methods used today to accomplish work through others are different than methods used in the past. A modern supervisor has a new role. The role has changed from that of directing and controlling employees to that of effectively leading the improvement of employee performance. This book provides for professionals in the fields of Management and Supervision to view this new role, and a set of skills to fulfill it.

Данное издание не является оригинальным. Книга печатается по технологии принт-он-деманд после получения заказа.