"Business Communication" is designed to provide intermediate students with the language and the personal skills that will help them interact effectively with colleagues in the workplace. - Ten chapters arranged in "Steps" such as Be Positive and Be Organized help students learn how words express attitudes that can greatly affect working relationships. - Illustrated case studies help students compare opposing interpersonal styles and analyze their own styles. - A variety of Language Skills activities help students practice grammar patterns they will use in actual business situations. - Personal Success Skills activities further develop students` ability to function in the workplace. - A complete Answer Key permits students to use "Business Communication" in a self-study context.