Youve picked up the right book for just about any goal you have in process management. If youre an enterprise process architect or manager, Harmon tells you what you need to think about and do at the enterprise level. If you are an owner or improver of a particular process, theres an entire section devoted to managing particular processes. If youre charged with using IT to support processes, you are similarly in luck. The book should be on the desk, in the briefcase, or on the bedside table of anyone who believes business processes are an important way to understand businesses and make them better.

From the foreword by Thomas H. Davenport, Director, Process Management Research Center, Babson College