Издательство: | Книга по требованию |
Дата выхода: | июль 2011 |
ISBN: | 978-6-1306-3323-3 |
Объём: | 112 страниц |
Масса: | 190 г |
Размеры(В x Ш x Т), см: | 23 x 16 x 1 |
A call centre or call center is a centralised office used for the purpose of receiving and transmitting a large volume of requests by telephone. A call centre is operated by a company to administer incoming product support or information inquiries from consumers. Outgoing calls for telemarketing, clientele, product services, and debt collection are also made. In addition to a call centre, collective handling of letters, faxes, live chat, and e-mails at one location is known as a contact centre.
Данное издание не является оригинальным. Книга печатается по технологии принт-он-деманд после получения заказа.