This is a masters thesis for the degree of Master of Conflict Analysis and Management at Royal Roads University, Victoria, British Columbia, Canada. The thesis exams the growth of conflict management systems in the Canadian Financial Services Sector. The Canadian banking and financial sector, through the strength of its regulatory systems - both voluntary and mandated - has demonstrated that it has the capacity to resist the serious downturn that has impacted other economies in 2008 - 2009. A unique feature of the Canadian economy is the manner in which consumer, either individuals or small or medium enterprises can address disputes with financial institutions. This thesis examines the use of various approaches to conflict management; from consumer regulatory and protection agencies, to executive ombudsman schemes.

Данное издание не является оригинальным. Книга печатается по технологии принт-он-деманд после получения заказа.