Please note that the content of this book primarily consists of articles available from Wikipedia or other free sources online. Consumer Relationship Systems (CRS) are specialized Customer Relationship Management (CRM) software applications used to handle consumer products and services company's dealings with consumers and customers. Consumer Affairs and Customer Relations contact centers within these organizations, that are typically Consumer Packaged Goods (CPG) companies providing consumers with packaged items, such as foods and beverages, household consumable products and durable goods, as well as travel services, e.g., passenger airlines and cruise ship lines.

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