Please note that the content of this book primarily consists of articles available from Wikipedia or other free sources online. Contextual inquiry is a user-centered design (UCD) method, part of the contextual design methodology, that happens up front in the product development lifecycle. This methodology is typically owned by the marketing department in organizations. It calls for one-on-one observations of work practice in its naturally occurring context. During or after the observations, discussion ensues wherein users' daily routines or processes are discovered so that a product or website can be best designed to either work with the processes or help to shorten or eliminate them altogether. Contextual inquiry comprises preparation, evaluation, analysis, and design phases.

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