Essential Telephoning in Eng TB

Essential Telephoning in Eng TB

Garside/Garside

     

бумажная книга



Издательство: Cambridge University Press
Дата выхода: июль 2012
ISBN: 978-0-521-78389-7

Essential Telephoning in English is a short skills course for adult learners of Business and general English. Its 11 core units cover a wide range of communication skills such as beginning and ending a call, taking messages, dealing with problems, making appointments and communicating information. The course enables learners to check their progress with three consolidation units as well as an end-of-course review unit. It has been designed primarily for use in class but is also suitable for self-study.