In order for organisations to maintain resilience, competitiveness and performance, they must have a system in place to manage the risks associated to their organisations. The challenge is to determine how much risk and uncertainty is acceptable, and how to cost effectively manage the risk and uncertainty while meeting the organisation's strategic and operational objectives. For many large organisations, quality or so called ‘customer perceived quality', has become an issue of survival. Furthermore, increased competitiveness is necessary in order to become the obvious choice for the customer.Companies view culture as something to be influenced to achieve organisational goals of productivity and profitability. Attempts to change the culture of an organisation, may meet with varied levels of success. The author anticipates finding ways to improve organisational culture, which in turn would facilitate quality improvement within an organisation.

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