ISO 9001:2000: The business-focused implementer\'s guide Not just conformance: competitive advantage! Complete coverage of the newest requirements for customer focus and management involvement Includes leading-edge ISO 9001:2000 case study: Dell\'s Asset Recovery Business For companies seeking repeat or first-time certification The realist\'s guide to ISO 9001:2000: Transforming quality certification from "cost center" to "profit center"! In Implementing ISO 9001:2000, two of the world\'s leading quality practitioners present the most realistic, business-focused guide to ISO 9001:2000 implementation. This book isn\'t about "mere conformance," it\'s about using ISO 9001:2000 to support your key strategic initiatives—and moving ISO 9001:2000 from "cost center" to "profit center." Tom Taormina and Keith Brewer cover every aspect of ISO 9001:2000, including: The new ISO 9001:2000 process model The latest, most effective internal auditing techniques How to select a registrar that meets the needs of your organization How to reflect the new standard\'s requirements for customer focus and management involvement Best practices for measuring results In a start-to-finish case study, Implementing ISO 9001:2000 shows how Dell\'s Asset Recovery Business (ARB) has used ISO 9001:2000 standards to build a fully integrated business management system-one that uses continuous improvement models to drive operational excellence and profitability. ISO 9000 certification shouldn\'t be an end in itself: it should drive business value, now and for years to come. Whether you need to update your current certification, or you\'re pursuing certification for the first time, Implementing ISO 9001:2000 will show you how to do it right.