With the rapid infusion of information and communication technology (ICT) in Kenya in the recent past, organizations are now realizing the critical role that management, control and maintenance of ICT play in providing and improving ICT services to the user communities. Public universities as agents of technological transfer in the developing world are organizations that play key roles in the filed of ICT. Much is expected from them by other organizations to provide leadership in the management and utilization of the new technology in addition to scholarship and research in ICT. This thesis forms part of pioneering research work conducted in the area of ICT management, control and maintenance in public universities in Kenya and as part of a doctoral study program in the area in the Department of Information Systems and Software Engineering. The thesis attempts to provide some answers to the problem associated with the management of ICT, arising from the introduction and use of the new technology. Three case studies are examined, one in which the problem space was conceived and formulated, and the model solution developed, and two case studies where the model solution was applied

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