Learn how to: Educate your organization about the importance of usability . Hire and coordinate usability staff and consultants. Plan the standards, design, and implementation phases. Retrofit a method that has added user-centered activities. Recruit participants for usability interviews and testing . Select the right staff and project to showcase—by timeline, user impact, and visibility. Evangelize, train and mentor staff, and support the community. Whether you are an executive leading the institutionalization process, a manager supporting the transition, or an engineer working on usability issues, Institutionalization of Usability will help you to build usability into your software practices.