ISBN: | 978-5-5110-1611-5 |
High Quality Content by WIKIPEDIA articles! IT service management (ITSM or IT services) is a discipline for managing information technology (IT) systems, philosophically centered on the customer`s perspective of IT`s contribution to the business. ITSM stands in deliberate contrast to technology-centered approaches to IT management and business interaction. The following represents a characteristic statement from the ITSM literature: