High Quality Content by WIKIPEDIA articles! Jacqueline "Jacqui" McQueen (previously Malota) is a fictional character from the British Channel 4 soap opera Hollyoaks, played by Claire Cooper. She debuted on-screen during the episode airing on 26 September 2006 and was introduced by series producer Bryan Kirkwood as part of the McQueen family. Cooper has stated that whilst Lucy Allan produced the serial she was not used and Jacqui had "lost her identity". In 2010 when Paul Marquess took over the role, he recognised she was an under used character split her apart from her on-screen family, subsequently increasing her role within the show. Jacqui has been portrayed as a "tough ex-con" and is extremely feisty, she often takes on the matriarch role within her family. She is also described as loyal and is one of a few characters to remain faithful within a relationship in the serial itself.