Kano model

Kano model

Jesse Russell Ronald Cohn

     

бумажная книга

Продать эту книгу

ISBN: 978-5-5144-4415-1

High Quality Content by WIKIPEDIA articles! The Kano model is a theory of product development and customer satisfaction developed in the 1980s by Professor Noriaki Kano which classifies customer preferences into five categories:

Каталог