High Quality Content by WIKIPEDIA articles! Mojo Helpdesk is web-based on-demand, help desk and issue tracking application used for tracking customer support cases within an organization, usually the IT or customer service department. Mojo Helpdesk tracks customer satisfaction by computing a number based on customer ratings called the Mojo Number. It handles the automatic routing of tickets and notifies the end user of updates and solutions to their cases. Mojo Helpdesk is available as an online service (SAAS). Mojo Helpdesk is developed by Metadot Corporation, an open source software company.