Perceived Service Quality in Indonesia University Settings. The effect of service Cues on Perceived Serviced Quality on Value, Satisfaction and Word of Mouth Recommendations

Perceived Service Quality in Indonesia University Settings. The effect of service Cues on Perceived Serviced Quality on Value, Satisfaction and Word of Mouth Recommendations

Asep Hermawan

     

бумажная книга



Издательство: Книга по требованию
Дата выхода: июль 2011
ISBN: 978-3-8383-2671-9
Объём: 120 страниц
Масса: 203 г
Размеры(В x Ш x Т), см: 23 x 16 x 1

In today's competitive environment, where all student have many options opened to them, factors that enable educational institutions to attract and retain students should be seriously studied. Higher education institutions, which want to have competitive edge in the future, may need to begin searching.This book, therefore provides information for higher education marketers in understanding certain cues which can lead to higher students perception of quality and value to achieve competitive advantage to attract, retain and foster stronger relationship with students.

Данное издание не является оригинальным. Книга печатается по технологии принт-он-деманд после получения заказа.