The #1 practical knowledge management implementation guide—now completely updated! In The Knowledge Management Toolkit, Second Edition, leading consultant Amrit Tiwana walks step by step through the development of a state-of-the-art enterprise Knowledge Management Platform. Thoroughly revised to reflect today\'s latest tools, technologies, and best practices, this hands-on guide offers a complete roadmap for building KM systems incrementally?with each step delivering new business value, and seamlessly building on the work that preceded it. Utilizing practical checklists and diagrams, Dr. Tiwana introduces today\'s best techniques for planning, design, development, deployment, and management, demonstrating exactly how to:

Rigorously calculate ROI on KM systems
Identify the knowledge most crucial to your business
Align business strategy and knowledge management
Leverage existing infrastructure
Transition from managing data to knowledge
Focus on process, and on tacit-not just explicit-knowledge
Architect a future-proof, adaptable KM platform
Build and deploy KM systems using the proven Results Driven Incrementalism (RDI) methodology
Implement leadership and reward structures that make KM work

Among this edition\'s many new features: a thoroughly rewritten chapter on strategy; powerful new "real-options" methods for assessing ROI; in-depth discussions of knowledge platforms and digital peer-to-peer networks; many new case studies; and much more.