Christmas is coming, and while the bells are ringing, the tills aren`t. But Sandie - the rising star of the retail spying world - is busier than ever, rooting out the best and worst in festive customer care through her company. The former Charlie`s Shopping Angels are helping out, too. Glamorous widow Grazia is going undercover under the duvet at boutique hotels, in between dating a succession of toyboys and trying to remember which lie she`s told about her age. Meanwhile, not-quite-yummy mummy Emily investigates the child-friendliness of the high street with the help of three-year-old Freddie, when she`s not working flat out with her partner to save their fledging village shop from the un-festive credit crunch. The shoppers are back, but is the happiness they`ve worked so hard for, about to disappear faster than a Louis Vuitton handbag in the Harrod`s sale?