Advances in Information and Communication Technology (ICT) and the drastic growth of the Internet over the past decade have considerably changed the environment for end-users of computer systems. Therefore, it is important to review how user satisfaction is measured with information systems, especially in a web-based environment. User satisfaction has become one of the most important measures of the success or effectiveness of information systems; however, there is a need of better understanding of its structure and dimensionality in the web environment.

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