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Effective Customer Care (Creating Success Series)

Wellington, Pat

A guide to creating effective customer service. It covers various aspects of the customer care process including how to: understand what the customer wants, not what you think they want; stop losing business and gain...

Effective Financial Management (Creating Success Series)

Finch, Brian

Effective Letters for Every Occasions

Effective Software Testing:50 Specific Ways to Improve Your Testing\r\n Effective Software Testing:50 Specific Ways to Improve Your Testing\r\n Effective Software Testing:50 Specific Ways to Improve Your Testing

Elfriede Dustin

Effective Java. Programming Language Guide

Joshua Bloch

Having worked as a platform libraries architect for Java since 1996, Bloch shares with programmers what he has learned about what works, what does not, and how to use the language and its libraries to best effect. He...

Eggs and Chicks

Part of an exciting series of books for children who are beginning to read on their own. The easy-to-read text has been specially written with the help of a reading expert.

Eggs, Beans and Crumpets

Newly married to novelist Rosie M. Banks, Bingo bucks the current trend by being extremely happy. However, he does have an irksome tendency to lose his shirt on various horses. And who else to help him out but one...

Egupt. Египет

Wildung Dietrich

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Egypt: People - Gods - Pharaohs

Hagen Rainer, Rose-Marie

People have always built pyramid-shaped structures, examples in our own time being a hotel in Las Vegas and the glass entrance to a museum in Paris. However, apart from this ingenious building form, many other things...

Egypt: Rough Guide Map

As with our city map series, Rough Guide Country and Regional Maps are printed on waterproof and "rip-proof" polyart paper, They offer an unbeatable combination of practicality, clarity of design and amazing value.

Egypt Art

Hagen Rose-Marie, Hagen Rainer

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Egyptian Art

Jaromir Malek

From the geometrical precision of the pyramids to the golden treasures found in Tutankhamun’s tomb, the art of ancient Egypt has an enduring capacity to attract and intrigue. These remarkable works of art are the...

Eight Oclock Tales

Blyton, Enid

Magical and exciting stories to enjoy around the clock! Join the skittle policeman on his adventures as he travels to Toytown. Find out what happens when Kick-up the donkey runs away from Twiddle the gnome. And laugh...

Eight (International bestseller)

Neville, Katherine

Computer expert Cat Velis is heading for a job to Algeria. Before she goes, a mysterious fortune teller warns her of danger, and an antique dealer asks her to search for pieces to a valuable chess set that has been...

Eighth Dwarf HB

Thomas, Ross

Eighteenth Century Golden Boxes Of Europe

Snowman

Eight Cousins or, The Aunt-Hill = Восемь Кузенов или тетя-Хилл: на англ.яз

Alcott L.M.

Луиза Мэй Олкотт - известная американская писательница XIX века, чьи романы читаемы и любимы до сих пор. "Восемь кузин" - это трогательная история Розы Кэмбел, одинокой рано осиротевшей девочки, которую взяла на...

Eighth Passenger

Tripp, M.

When "The Eighth Passenger" was first published it was acclaimed as one of the most remarkable first-hand accounts of combat flying in the Second World War. Over the years the author has learned much, which for...

Eileen Gray

Garner Philippe

Eileen Gray is now widely recognized as a designer of great talent and individuality. She first excelled in the exacting craft of lacquer, creating screens, panels, furniture, and objects of technical virtuosity and...

Ein Engel in der Nacht. Ein poetisches Marchen

Funke Cornelia

Ekaterinburg: Last Days of Romanovs TPB

Rappaport, Helen

Ekaterinburg: Last Days of Romanovs

Rappaport, Helen

On 4 July 1918, a new commandant took control of a closely guarded house in the Russian town of Ekaterinburg. His name was Yakov Yurovsky, and his prisoners were the Imperial family: the former Tsar Nicholas, his wife...

El Communication Games

Jill Hadfield

The language syllabus follows the communicative abilities of the students Suitable for use with any course Teacher’s notes show you how to play each game Photocopiable rules sheets guide the students

El Grammar Games

Hadfield, Jill

El ingenioso hidalgo Don Quijote de la Mancha 2 = Хитроумный идальго Дон Кихот Ламанчский 2: на испанском яз

Cervantes Saavedra de M.